Frequently Asked Questions

Why are Charlie’s Doggie Bag Treats so good for my dog(s)?

Charlie’s Doggie Bag Treats are hand made EVERYDAY and tested out by ALL of Charlie’s friends. We take pride that Charlie’s Treats have NO artificial colors, NO preservatives, NO additives, or NO fillers.

What can I do to make sure my Charlie’s Doggie Bag Treats stay fresh?

While Charlie’s Treats can stay fresh for a long time, we do suggest you refrigerate for longer lasting freshness.

Do I have to signup with a username to purchase treats?

You spoke and we listened! You no longer have to create an account to purchase Charlie’s Doggie Bag Treats. Although we highly suggest getting on our mailing list to receive special deals and announcements.

If you are setting up a subscription, so you DON’T EVER RUN OUT of your dog’s favorite treats, you will be required to setup an account to save your payment information.

How do I reset my password?

If you can’t remember your password go to the My Account Page and click “Lost your password?”.

IF YOU HAVE AN ACCOUNT, you will receive an email from customer.connect@nakedpetfoods.com. Sometimes the email will get sent to your spam folder.

If you DO NOT receive an email and you have previously purchased with us, it is possible you checked out as a guest. If you would like to sign up for an account you can also do that on the My Account Page.

Why can’t I sign-in?

If you are attempting to sign-in and website is saying, “ERROR: Incorrect username or password.” It could be one of two things:

You have mistyped either your email or password and need to try again.
You do not have an account created with the website and previously checked out as a guest.

If you get locked out of the site, please email us at customer.connect@nakedpetfoods.com .